Awesome Cleaning ("Awesome Cleaning," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit awesomecleanings.com, request a quote, or book a service, and how we use and protect that information.
1. Information We Collect
Information you provide
- Contact details: name, phone number, email address, ZIP code, and home/property address you submit when requesting a quote or booking a service.
- Service details: property size, frequency, type of cleaning, special instructions, and any add-ons you request.
- Payment information: processed by our booking partner (BookingKoala) and our payment processor; we do not store full card numbers on our servers.
Information collected automatically
- Standard server logs (IP address, browser, referring page, timestamps) used for security and to improve the site.
- Cookies and similar technologies for essential site functionality and, where you consent, basic analytics. We do not use cross-site advertising trackers.
2. How We Use Your Information
- To respond to quotes, schedule visits, and deliver service.
- To send service-related communications (confirmations, reminders, follow-ups).
- To process payments and issue receipts.
- To improve the website, our processes, and customer experience.
- To comply with legal obligations and enforce our terms.
We do not sell your personal information.
3. Sharing of Information
We share information only with parties that help us run the business:
- BookingKoala — scheduling and online pricing.
- Payment processors — to charge for services.
- Email/SMS providers — for service confirmations and reminders.
- Hosting and analytics providers — for site delivery and usage statistics.
- Legal authorities — when required by law.
4. Data Retention
We keep customer records for as long as your account is active and for a reasonable period after that to comply with tax, accounting, and legal obligations. You may request deletion at any time (see Section 7).
5. Security
We use industry-standard administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, but we work continuously to minimize risk.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information, subject to legal exceptions.
- Opt out of marketing communications.
To exercise these rights, contact us at info@awesomecleanings.com.
7. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
8. Third-Party Links
Our site may link to third-party services (e.g., social media, BookingKoala). Their privacy practices are governed by their own policies, not ours.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated through the site.
10. Contact
Questions about this Privacy Policy? Reach us at:
Awesome Cleaning
Chicago, IL
Email: info@awesomecleanings.com
Phone: +1 312-596-2100